iOS, Responsive Web, Android

UX design for Barclays Pingit

I was the user experience lead at ustwo London 1,5 years after initial release of the Barclays Pingit app. Our team worked together with the Barclays Product Lead and ustwo co-founder. My main tasks were user experience design, co-developing new concepts for Barclays Pingit and mentoring a Junior UX designer.

Approach

User experience design of new features, through research, design and testing. Pushing incremental improvements to the user experience. The parallel trajectory of blue-sky thinking, to generate more impactful UX improvements lead by Barclays Product Lead.

Challenges

Working with many stakeholders in a fast-paced environment. Responding to continuous feature requests and change requests and following strict banking security and compliance regulations.

Result

Consistent high ratings in the app store (4 or more stars). Multiple awards won and named in the Best of 2012 App Store in the UK.